My Meter Exchange - Clark Public Utilities

My Meter Exchange Project

In the coming years, Clark Public Utilities will deploy a new metering system. The project will exchange all electric meters at homes and businesses in Clark County and update existing water meters for Clark Public Utilities water customers.

The current Automated Meter Reading (AMR) system has served our customers reliably for over 20 years, but like all technology, it is nearing the end of its effective service life. The existing AMR meter fleet is aging, and we’re now facing challenges in maintaining these systems. Replacement parts and new AMR meters are increasingly difficult and costly to source as manufacturers have shifted their focus to newer technologies. It is becoming increasingly impractical to continue supporting AMR infrastructure long-term.

By upgrading to Advanced Metering Infrastructure (AMI), we’re investing in modern technology that will serve customers for decades to come. AMI meters offer significant improvements in operational efficiency compared to AMR systems. While AMR meters require drive-by reading, AMI meters communicate consumption data automatically and in near real-time through a wireless network. This means faster detection and response to issues and the ability to provide customers with detailed energy information which can help you manage your usage.

My Meter Exchange ensures continued safe, reliable service into the future while also taking advantage of modern capabilities to maintain and boost operational efficiencies and customer experience.

Timeline & Status Updates

Preliminary infrastructure upgrades to support the My Meter exchange project are scheduled to being in the second half of 2026.

This work will happen primarily on utility-owned properties such as substations or in existing utility rights-of-way. This initial infrastructure work will vary by location and includes installation of industry standard utility equipment. Work typically involves replacing an existing utility pole with a taller pole and installing communications equipment. In some cases a new pole may be installed alongside an existing one.

You may receive a postcard from us letting you know we’ll be working in your area if this work is scheduled to happen near your home. If your property is connected to or near one of these areas, a utility design engineer may reach out to you directly beforehand to discuss further details.

Questions & Answers

Your New Meter

How is the new meter different than my current meter?

From the outside, the meter will look almost the same as the one that’s on your property now. The differences come down to how they connect to the utility.

The new meters are equipped with wireless capabilities and provide several new benefits to you and your household and provide Clark Public Utilities with new tools to help us ensure continued safety and reliability of our service as well as improve grid resilience and operational efficiency.

AMR meters transmit your usage data once per month when our meter reading vehicle drives through your neighborhood. Your new meter will communicate consumption data automatically throughout the day via a secure wireless network, providing more detailed and timely information for you and the utility.

Does the new meter cost me anything?

Will my bill go up?

How does the new meter benefit customers?

Your new meter gives you access to more detailed information about your energy usage than was ever possible with previous AMR technology. This enhanced visibility helps you understand your consumption patterns and identify opportunities to reduce usage and lower your bills. Many customers find that simply having access to this information helps them make more informed decisions about their energy use.

Additionally, replacing aging infrastructure that has become difficult and costly to maintain, we’re investing in modern technology that will provide reliable service for years to come.

Installation

When is this happening? When will I get a new meter?

Will my power be out when you exchange my meter?

Do I need to do anything to be ready for my meter exchange?

What if I have life-sustaining equipment in my home like a ventilator or dialysis machine?

Data, Privacy & Safety

Are the new meters safe? What if I have a pacemaker or other medical device?

Yes, the new meters are safe. These meters have been extensively tested and are approved by the Federal Communications Commission (FCC), which sets strict safety standards for radiofrequency (RF) emissions. AMI meters emit very low levels of RF energy—significantly less than many common household devices like cell phones, Wi-Fi routers, microwave ovens, and baby monitors.

AMI meters transmit usage data wirelessly. The RF levels are well below FCC safety limits and are comparable to or lower than the exposure from many devices you use daily.

If you have a pacemaker or other implanted medical device, AMI meters are generally considered safe. Modern medical devices are designed and tested to function properly in environments with RF exposure from common sources.

What data will Clark Public Utilities collect from the new meters?

The new meter collects the same basic information as your old meter—your energy usage. The key difference is how often that data is collected. Current meters record your energy consumption and that usage is collected once a month through the AMR meter reading system. Your new meter also records energy usage but transmits that information automatically, typically multiple times per day. This provides a more detailed view of your consumption over time rather than just a single monthly total.

How is Clark Public Utilities keeping my data safe?

Will Clark Public Utilities be able to control my energy usage with the new meter?

Will my new meter cause interference with any electronic equipment in my home?