What to Do If The Power Goes Out
Check Your Neighbors’ Houses
If you lose power, first look outside to see if your neighbors still have power.
Check Your Electrical Panel
If your neighbors’ lights are on, check your electrical panel or breaker box to rule out problems with electricity inside your home. See how to check your electrical panel or breaker box.
Report the Outage
Report the outage online or call PowerLine at 360-992-8000. Remember, cordless landline phones won’t work during a power outage.
Turn Off Major Appliances
Immediately turn off all major electrical appliances, especially heating or cooking units, to prevent unsafe situations once power is restored. Leave a porch light and one inside light on.
How We Restore Your Power
Reporting an outage is key to getting your power back as quickly as possible. See how we bring the lights back on in our step-by-step infographic.
Preventing Power Outages
See how we work to prevent outages and simple but important ways you can help.
Request a Tree Trimming
If you see a tree growing around or very near a power line, let us know so we can trim it away from our equipment.
Main Causes of Outages
In the Pacific Northwest, trees and wildlife are the main causes of power outages.
Call Before You Dig
There are many underground power, water, and gas lines, so remember to call 811 two business days before digging.
We work hard to make sure that the power stays on, but you can help make our system even more reliable.
Knowledge Is Power
Our resource center offers useful information on preparing for emergencies, including power outages. See top outage-related tips below.
If you or a loved one relies on electric service to power medical equipment, please let us know so we can help you prepare for an outage.
In case of electrical accidents, always call 911 if someone is injured and follow these instructions.
Portable and permanent generators are helpful during an outage, but make sure you’re using them safely to protect your home and utility workers.
When the lights go out, you’ll want these items on hand to keep you safe and comfortable while we restore power.