Website Privacy Statement

Clark Public Utilities deeply respects consumer privacy and is committed to helping our site visitors understand how we manage the personal information in our care. Our goal is to provide a reliable level of privacy, while also offering beneficial information and services to site visitors

The Data We Collect (and How We Use It)

To manage and improve our site, we collect certain information about visitors to our various web pages. We normally collect general user information to track our site’s performance, and limited personal information supplied by customers signing up for services. Clark Public Utilities also collects anonymous site traffic information, such as the user’s domain name and the web pages they visit.

If you provide personal information to Clark Public Utilities, you can be assured that the information you provide will not be sold to or shared with any unaffiliated third-parties. We will only provide this type of information to unaffiliated third-parties if we are required by law (for example, if we receive a subpoena or court order requiring such disclosure).

Your Rights and Choices

Depending on how you interact with our website, you may:

  • Request to know what personal information we have collected about you through the website
  • Request correction of inaccurate information you submitted
  • Request deletion of information you voluntarily provided (for example, a contact form submission), subject to any public records retention obligations
  • Decline to provide optional information, though this may limit your ability to use certain website features (such as submitting a form)

To exercise any of these choices, contact us using the information below. Please note that as a Washington public agency, our ability to delete certain records may be limited by public records retention requirements described above.

The Information We Share

Although other companies host some of our web pages on their systems, we do not share personally identifiable information with others, unless the information is required for the delivery of an affiliated service. Accordingly, in the future you may be contacted by mail, email or phone by a representative of Clark Public Utilities or one of its partners in an attempt to provide you with better service offerings or benefits that may be of interest to you.

Google Analytics Disclosure

We use Google Analytics, a web analytics service provided by Google, to help us understand how visitors use our website. Google Analytics collects information such as pages visited, time on site, and general location, and may set its own cookies to do so. This data is reported to us in aggregate form. Google’s use of this information is governed by Google’s own privacy policy. You can learn more or opt out of Google Analytics tracking across websites by installing the Google Analytics Opt-out Browser Add-on.

Tracking Technologies

Our website uses cookies and similar tracking technologies to support site functionality, remember preferences, and understand how visitors use the site. These technologies may include:

  • Cookies: small text files stored on your device by your browser
  • Web beacons/pixel tags: small pieces of code used to track page views or email interactions
  • Local storage: data stored by your browser to support site features
  • Analytics scripts: third-party code that reports aggregated visitor behavior

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until they expire or you delete them).

Your Opt-Out Options

You can limit or disable tracking technologies through:

  • Browser settings: most browsers let you block or delete cookies, or notify you before a cookie is set
  • Google Analytics opt-out: using the browser add-on linked above
  • Do Not Track: our website does not currently respond to browser “Do Not Track” signals
  • Marketing/outreach communications: you may opt out of non-essential email or text communications using the unsubscribe link provided in those messages

Special Note: Children’s Privacy

We are committed to protecting the privacy of children. We do not collect personally identifiable information on our web pages designed to provide children with safety and educational information. For more information about how parents can protect their children’s privacy online, visit the Federal Trade Commission’s website.

Updates to Clark Public Utilities’ Privacy Policy

Clark Public Utilities is committed to responsible and ethical privacy practices. As our business and services evolve, and as new laws and regulations emerge, we will update this privacy policy to inform our customers of their rights and options, as well as our privacy responsibilities.

Contact Us

If you have questions about this Website Privacy Statement, please contact:
Clark Public Utilities
1200 Fort Vancouver Way
Vancouver, WA 98661

By phone: 360-229-3000
By email: www.clarkpublicutilities.com/contact
Effective date: November 3, 2026

Last updated: November 3, 2026

Customer Privacy Statement

Clark Public Utilities (“Clark Public Utilities,” “the District,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers’ personal and account information. This Customer Privacy Statement explains how we collect, use, share, and protect information associated with your utility account and the services we provide. It applies in addition to our general Website Privacy Statement, which covers browsing our public website.

Information We Collect

In the course of providing utility service, we may collect:

  • Account and identity information: name, mailing and service address, phone number, email, and identification needed to establish service
  • Billing and payment information: billing history, payment method details, and account balances
  • Service and usage data: meter readings and usage data, including interval data from advanced metering infrastructure (AMI), service history, and outage or maintenance records
  • Communications: records of calls, emails, or online chats with our customer service team
  • Information from third parties: such as credit reporting agencies when establishing new service, where permitted by law

How We Use Customer Information

We use customer information to:

  • Establish, bill for, and manage utility accounts and services
  • Read and analyze meter usage for billing, outage response, and system planning
  • Respond to service requests, inquiries, and complaints
  • Detect and prevent fraud, theft of service, or unsafe conditions
  • Meet regulatory, financial, and legal reporting obligations, including requirements under the Washington Utilities and Transportation Commission (WUTC) and applicable federal frameworks
  • Communicate with customers about billing, outages, safety, and program eligibility (e.g., assistance or efficiency programs)

Usage and Meter Data

Interval usage data collected through advanced meters is treated as sensitive account information. Access to individually identifiable interval data is limited to authorized personnel and purposes described in this policy, and is not sold or shared with third parties for marketing purposes.

Tracking Technologies on Our Online Account Portal

When you log in to manage your account online, our systems may use cookies, local storage, and similar tracking technologies to keep you securely signed in, remember your preferences, and understand how customers use our online services. We also use Google Analytics to collect aggregated information about how customers navigate our online account tools; Google’s use of this information is governed by Google’s own privacy policy. Session cookies necessary for login and security cannot be disabled without affecting your ability to use the online account portal. For information on managing cookies and analytics tracking more broadly, see our Website Privacy Statement.

Public Records Disclosure

As a Washington public agency, records maintained by Clark Public Utilities — including certain customer account records — may be subject to disclosure under the Washington Public Records Act (RCW 42.56). Certain categories of customer and security-related information, including information tied to critical infrastructure protections, are exempt from disclosure under applicable statutory exemptions. Where disclosure is requested, we apply these exemptions to protect customer information to the extent the law allows.

Information Sharing

We do not sell customer personal information. We may share customer information with:

  • Contractors and service providers who perform billing, collections, metering, or technology services on our behalf, under confidentiality obligations
  • Financial institutions or payment processors necessary to process transactions, consistent with applicable payment card industry (PCI-DSS) requirements
  • Government agencies and regulators, including the WUTC and FERC, as required by law or regulatory oversight
  • Law enforcement or courts, when legally compelled
  • Credit reporting agencies, where applicable to establishing or collecting on an account

Data Security

We maintain administrative, technical, and physical safeguards designed to protect customer information, including protections aligned with NERC Critical Infrastructure Protection (CIP) standards for systems supporting the electric grid. Specific security controls are not detailed publicly in order to protect the integrity of those systems.

Data Retention

Customer records are retained in accordance with Washington State Archives records retention schedules applicable to public utility districts, and are securely disposed of when no longer required.

Your Rights and Choices

Customers may:

  • Request access to or a copy of their own account information
  • Request correction of inaccurate account information
  • Contact us with questions or concerns about how their information is used

Opting Out

You may opt out of:

  • Marketing or program outreach communications (such as efficiency program promotions), using the unsubscribe link provided or by contacting us directly — this does not apply to required service, billing, outage, or safety notices, which are necessary to maintain your account
  • Non-essential online tracking, using the browser-level controls and Google Analytics opt-out described above; note that essential session cookies required for secure login cannot be disabled

Opting out of marketing communications or non-essential tracking will not affect your utility service.

Children’s Privacy

Utility accounts are established by adults; we do not knowingly collect personal information from children under 13 independent of an adult account holder.

Changes to This Statement

We may revise this statement periodically to reflect changes in our practices or legal requirements. The effective date below reflects the most recent revision, and material changes will be communicated to customers as appropriate.

Contact Us

For questions about this Customer Privacy Statement or to make a request regarding your account information, please contact:

Clark Public Utilities
1200 Fort Vancouver Way
Vancouver, WA 98661

By phone: 360-229-3000
By email: www.clarkpublicutilities.com/contact

Last updated: November 3, 2026