My Meter Exchange

From the outside, the meter will look almost the same as the one that’s on your property now. The differences come down to how they connect to the utility.

The new meters are equipped with wireless capabilities and provide several new benefits to you and your household and provide Clark Public Utilities with new tools to help us ensure continued safety and reliability of our service as well as improve grid resilience and operational efficiency.

AMR meters transmit your usage data once per month when our meter reading vehicle drives through your neighborhood. Your new meter will communicate consumption data automatically throughout the day via a secure wireless network, providing more detailed and timely information for you and the utility.

Nope! Electric and water meters belong to the utility, so maintaining and replacing them is our responsibility.

No. The new meter itself will not cause your bill to increase. The meter is simply a measuring device that accurately records your actual energy usage. It doesn’t change how much energy you consume or the rates you pay.

Your new meter gives you access to more detailed information about your energy usage than was ever possible with previous AMR technology. This enhanced visibility helps you understand your consumption patterns and identify opportunities to reduce usage and lower your bills. Many customers find that simply having access to this information helps them make more informed decisions about their energy use.

Additionally, replacing aging infrastructure that has become difficult and costly to maintain, we’re investing in modern technology that will provide reliable service for years to come.

Clark Public Utilities has been preparing for the system-wide meter exchange project. Meter exchanges are scheduled to begin in 2027 and continue through 2028.

In most cases, yes, there will be a brief power outage during the meter exchange, and is typically momentary, usually less than 5 minutes in most cases.

Our technicians work efficiently to minimize the interruption to your service.

In most cases, you don’t need to do anything special to prepare for your meter exchange. However, meter installers need clear access to the meter. If there’s any structures, vegetation, or items stored near the meter, please clear it.

Advanced meters do not interfere with these devices and will continue to support them just like your old meter.

Customers using electrically powered medical equipment should contact Clark Public Utilities so the utility can make a note in the account, even if the equipment used is not critical. If you have life-sustaining medical equipment at your home, let us know. Learn more by clicking here.

Yes, the new meters are safe. These meters have been extensively tested and are approved by the Federal Communications Commission (FCC), which sets strict safety standards for radiofrequency (RF) emissions. AMI meters emit very low levels of RF energy—significantly less than many common household devices like cell phones, Wi-Fi routers, microwave ovens, and baby monitors.

AMI meters transmit usage data wirelessly. The RF levels are well below FCC safety limits and are comparable to or lower than the exposure from many devices you use daily.

If you have a pacemaker or other implanted medical device, AMI meters are generally considered safe. Modern medical devices are designed and tested to function properly in environments with RF exposure from common sources.

The new meter collects the same basic information as your old meter—your energy usage. The key difference is how often that data is collected. Current meters record your total energy consumption once per month when our system collected the reading. Your new meter records energy usage continuously and transmits that information automatically, typically multiple times per day. This provides a more detailed view of your consumption over time rather than just a single monthly total.

The system employs integrated security measures that utilize approved, industry-standard protocols and encryption technologies.

No. Your new meter cannot control your energy usage. The meter is a measuring device that records how much energy you consume. It does not have the ability to control your appliances or limit your usage in any way.

No, your new meter is very unlikely to cause interference with electronic equipment in your home.

Modern meters have been extensively tested and are approved by the Federal Communications Commission (FCC). Meters must meet FCC regulations specifically designed to prevent interference with other electronic devices and communications equipment.

We’re in the early stages of the My Meter Exchange project and options for customers that may want to opt-out have not been determined. As this develops, we’ll share updates here.

As noted above, we’re still in the early stages of the project and details for potential customer opt-out options, including any associated potential costs, have not been determined. As this develops, we’ll share updates here.