Erica Erland, Clark Public Utilities
Clark Public Utilities Receives J.D. Power and Associates Recognition for Electric Utilities Four Years in a Row
VANCOUVER, WA – July 13, 2011 – For the fourth consecutive year, J.D. Power and Associates recognizes Clark Public Utilities with highest customer satisfaction ranking for residential electric service among midsize electricity providers in the Western United States.
In addition, Clark Public Utilities received the highest numerical score in the study regardless of utility size or region among 124 utilities included in the study.
The J.D. Power and Associates study measures customer satisfaction with electric utilities by examining six key factors, which cover all areas of utility operations: power quality and reliability; price; billing and payment; corporate citizenship; communications and customer service. In all of these categories, customers gave Clark Public Utilities the highest score in the West midsize segment.
"As a public utility, we aim to provide our customers with reliable service at the lowest cost possible," said Byron Hanke, president of the utility’s board of commissioners. "Recognition by J.D. Power and Associates is a prestigious indicator that we’re on the on the right track."
J.D. Power and Associates designs and finances the study, a standardized measure of satisfaction available for the electric residential utility industry. More than 98,500 residential electric utility customers throughout the U.S. responded online to the study. Based on these responses, the study compared 124 electric utility brands, collectively serving some 93 million households.
Hanke said, "Making sure the lights turn on every time our customers flip a switch requires a well-oiled machine and the employees of Clark Public Utilities, from our team of linemen to the customer service representatives who are available 24 hours a day, make it happen."
The West region covers Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, South Dakota, Texas, Utah, Washington and Wyoming. Midsize utilities in the report serve between 125,000 and 499,999 residential customers.
About Clark Public Utilities
Clark Public Utilities is a customer-owned public utility that provides electric service to more than 183,000 customers throughout Clark County. The utility also provides water service to about 30,000 homes and businesses in the Hazel Dell, Salmon Creek, Lakeshore, Hockinson, Brush Prairie, La Center, Meadow Glade, Amboy and Yacolt areas.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of customers annually. For more information on energy utilities, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies. Find the official category announcement and scoring here: http://businesscenter.jdpower.com/news/pressrelease.aspx?ID=2011101