CLARK PUBLIC UTILITIES RECEIVES J.D. POWER RECOGNITION FOR ELECTRIC UTILITIES TEN YEARS IN A ROW
– Customer-owned Utility Ranked Highest in Class for Customer Satisfaction –
VANCOUVER, WA – July 12, 2017 – For the tenth consecutive year, J.D. Power recognizes Clark Public Utilities for ranking highest in customer satisfaction among midsize electricity providers in the Western United States.
The J.D. Power study measures customer satisfaction with electric utilities by examining six key factors, which cover all areas of utility operations: power quality and reliability; price; billing and payment; corporate citizenship; communications and customer service. In all of these categories, customers gave Clark Public Utilities the highest score in the West midsize segment.
“Every year since we became eligible for the J.D. Power study in 2008, ranking highest in our category has been a point of pride,” said Jane Van Dyke, president of Clark Public Utilities board of commissioners. “Maintaining this level of customer satisfaction for ten years in a row tells us we’re truly on the right track. The award isn’t the goal, but it’s evidence of a sincere commitment to excellence that customers experience daily.”
J.D. Power designs and finances the study, a standardized measure of satisfaction available for the electric residential utility industry. More than 99,000 residential electric utility customers throughout the U.S. responded online to the study. Based on these responses, the study compared 138 electric utility brands, collectively serving over 98 million households.
“This study measures how customers feel about every aspect of utility operations, from our rates, which have been the same since 2011, to the impressive reliability of the system,” said Van Dyke. “We use the feedback from customers to identify areas where we can do even better, but after ten years we can also see what customers truly appreciate and value. Staff’s consistent commitment to doing what’s right for each customer is what got us to this ten year milestone.”
The West region covers Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas, Utah, Washington, and Wyoming. Midsize utilities in the report serve between 100,000 and 499,999 residential customers.
About Clark Public Utilities
Clark Public Utilities is a customer-owned public utility that provides electric service to more than 194,000 customers throughout Clark County. The utility also provides water service to about 34,000 homes and businesses in the Hazel Dell, Salmon Creek, Lakeshore, Hockinson, Brush Prairie, La Center, Meadow Glade, Amboy and Yacolt areas. More information at www.clarkpublicutilities.com.
About J.D. Power
J.D. Power is a marketing, consumer intelligence, and data and analytics company that helps its clients measure, understand, and improve the key performance metrics that drive their growth and profitability. J.D. Power’s industry benchmarks, unique data and analytics platform and reputation for independence and credibility has established the company as one of the world’s most well-known and trusted providers of Voice of the Customer insights. Established in 1968, J.D. Power is headquartered in Costa Mesa, California, and has offices in North/South America, Asia Pacific, and Europe. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com.
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