News Release 7/17/2013

For Information:
Erica Erland, Clark Public Utilities
360-992-3238, [email protected]

– Customer-owned Utility Ranked Highest in Class for Customer Satisfaction –


VANCOUVER, WA – July 17, 2013 – For the sixth consecutive year, J.D. Power recognizes Clark Public Utilities with highest customer satisfaction ranking for residential electric service among midsize electricity providers in the Western United States.

The J.D. Power study measures customer satisfaction with electric utilities by examining six key factors, which cover all areas of utility operations: power quality and reliability; price; billing and payment; corporate citizenship; communications and customer service. In all of these categories, customers gave Clark Public Utilities the highest score in the West midsize segment.

“We’re fortunate to have a public utility here in Clark County and because we’re customer-owned, our customers can expect Clark Public Utilities to put people first and provide the best, most affordable electric service possible,” said Nancy Barnes, president of the utility’s board of commissioners. “But this survey, which all eligible utilities are included in whether they want to be or not, is evidence that the work Clark Public Utilities employees are doing is truly best in class. It’s not just a high standard – it’s THE standard.”

J.D. Power designs and finances the study, a standardized measure of satisfaction available for the electric residential utility industry. More than 102,000 residential electric utility customers throughout the U.S. responded online to the study. Based on these responses, the study compared 126 electric utility brands, collectively serving over 94 million households.

The West midsize region covers Arizona, Colorado, Idaho, Montana, New Mexico, Oregon, South Dakota, Texas, and Washington. Midsize utilities in the report serve between 125,000 and 499,999 residential customers.

About Clark Public Utilities
Clark Public Utilities is a customer-owned public utility that provides electric service to more than 184,000 customers throughout Clark County. The utility also provides water service to about 30,000 homes and businesses in the Hazel Dell, Salmon Creek, Lakeshore, Hockinson, Brush Prairie, La Center, Meadow Glade, Amboy and Yacolt areas. More information at

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on energy utilities, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies. Find the official category announcement and scoring here: