Erica Erland, Clark Public Utilities
Clark Public Utilities Receives J.D. Power Recognition for Electric Utilities Seven Years in a Row
– Customer-owned Utility Ranked Highest in Class for Customer Satisfaction –
VANCOUVER, WA – July 16, 2014 – For the seventh consecutive year, J.D. Power recognizes Clark Public Utilities for ranking highest in customer satisfaction among midsize electricity providers in the Western United States.
The J.D. Power study measures customer satisfaction with electric utilities by examining six key factors, which cover all areas of utility operations: power quality and reliability; price; billing and payment; corporate citizenship; communications and customer service. In all of these categories, customers gave Clark Public Utilities the highest score in the West midsize segment.
“This is what happens when employees are empowered to help and have the freedom to do what they think is right for the customers who actually own this utility,” said Byron Hanke, president of the utility’s board of commissioners. “We don’t have a lot of policies about exactly how we handle every situation, because we trust the employees to use good judgment, have compassion, and run this utility with integrity. When that’s how you work, it’s no wonder customers are satisfied.”
J.D. Power designs and finances the study, a standardized measure of satisfaction available for the electric residential utility industry. More than 104,000 residential electric utility customers throughout the U.S. responded online to the study. Based on these responses, the study compared 138 electric utility brands, collectively serving over 96 million households.
The West region covers Arizona, California, Colorado, Idaho, Montana, New Mexico, Nevada, Oregon, North Dakota, South Dakota, Texas, Utah and Washington. Midsize utilities in the report serve between 100,000 and 499,999 residential customers.
About Clark Public Utilities
Clark Public Utilities is a customer-owned public utility that provides electric service to more than 184,000 customers throughout Clark County. The utility also provides water service to about 30,000 homes and businesses in the Hazel Dell, Salmon Creek, Lakeshore, Hockinson, Brush Prairie, La Center, Meadow Glade, Amboy and Yacolt areas. More information at www.clarkpublicutilities.com.
About J.D. Power
Headquartered in Westlake Village, Calif., J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on energy utilities, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of The McGraw-Hill Companies. Find the official category announcement and scoring here: http://www.jdpower.com/press-releases/2014-electric-utility-residential-customer-satisfaction-study#
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