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Clark Public Utilities receives coveted J.D. Power and Associates distinction for electric utilities for third consecutive year
July 14, 2010
J.D. Power and Associates announced today that Clark Public Utilities ranked highest in customer satisfaction for residential electric service among midsize electricity providers in the Western United States. It’s the third consecutive year Clark has received this prestigious recognition.
In addition, Clark Public Utilities received the highest numerical score in the study regardless of utility size or region among 121 utilities included in the study.
The study, designed and independently financed by J.D. Power and Associates, is a standardized measure of satisfaction available for the electric residential utility industry. Based on 85,272 online responses from residential electric utility customers throughout the U.S., the study compared 121 electric utility brands, collectively serving some 93 million households.
"We want to thank our customer-owners for their longtime support," said Nancy Barnes, president of the utility’s board of commissioners. "Recognition from J.D. Power and Associates is special because it reflects the overall level of customer satisfaction.
"Our employees do an exceptional job providing outstanding service at the lowest possible cost," Barnes said. "That’s been the utility’s goal for more than 70 years."
The J.D. Power and Associates study measures customer satisfaction with electric utilities by examining six key factors: power quality and reliability; price; billing and payment; corporate citizenship; communications and customer service. In all of these categories, customers gave Clark Public Utilities the highest score in the West midsize segment.
Midsize utilities in the report serve between 125,000 and 499,999 residential customers.
The West region covers Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, South Dakota, Texas, Utah, Washington and Wyoming.
Clark Public Utilities is a customer-owned public utility district that provides electric service to more than 183,000 customers throughout Clark County. The utility also provides water service to more than 30,000 homes and businesses in the Hazel Dell, Salmon Creek, Lakeshore, Hockinson, Brush Prairie, La Center, Meadow Glade, Amboy and Yacolt areas.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on energy utilities, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.