Erica Erland, Clark Public Utilities
CLARK PUBLIC UTILITIES RANKED HIGHEST IN CLASS FOR CUSTOMER SATISFACTION BY J.D. POWER FOR ELEVENTH YEAR IN A ROW
VANCOUVER, WA – July 11, 2018 – For the eleventh consecutive year, J.D. Power recognizes Clark Public Utilities for ranking highest in customer satisfaction among midsize electricity providers in the Western United States.
The J.D. Power study measures customer satisfaction with electric utilities by examining six key factors, which cover all areas of utility operations: power quality and reliability; price; billing and payment; corporate citizenship; communications and customer service. In all of these categories, customers gave Clark Public Utilities the highest score in the West midsize segment.
“For those of us who have been longtime proponents of public power, it’s no surprise that our PUD, and the reliable, at-cost power it provides, is much appreciated,” said Jim Malinowski, president of the Clark Public Utilities board of commissioners. “Staff of this utility is genuinely committed to doing what’s best for the customers and local business community here in Clark County and recognition like this from J.D. Power is just a reflection of that ongoing work.”
J.D. Power designs and finances the study, a standardized measure of satisfaction available for the electric residential utility industry. More than 104,000 residential electric utility customers throughout the U.S. responded online to the study. Based on these responses, the study compared 138 electric utility brands, collectively serving over 100 million households.
“While it’s called customer satisfaction by J.D. Power, it’s important for us on the board to remember that this survey measures every area of utility operations, not just customer service,” Malinowski said. “Some of the most heavily weighted areas are related to reliability and the work of line crews and engineers, and the billing functions. It doesn’t matter how friendly or helpful we are if we can’t get the basics right, and I’m very proud to represent customers of such a well-run, quality organization.”
The West region covers Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas, Utah, Washington, and Wyoming. Midsize utilities in the report serve between 100,000 and 499,999 residential customers.
About Clark Public Utilities
Clark Public Utilities is a customer-owned public utility that provides electric service to more than 195,000 customers throughout Clark County. The utility also provides water service to about 35,000 homes and businesses in the Hazel Dell, Salmon Creek, Lakeshore, Hockinson, Brush Prairie, La Center, Meadow Glade, Amboy and Yacolt areas. More information at www.clarkpublicutilities.com.
About J.D. Power
J.D. Power is a marketing, consumer intelligence, and data and analytics company that helps its clients measure, understand, and improve the key performance metrics that drive their growth and profitability. J.D. Power’s industry benchmarks, unique data and analytics platform and reputation for independence and credibility has established the company as one of the world’s most well-known and trusted providers of Voice of the Customer insights. Established in 1968, J.D. Power is headquartered in Costa Mesa, California, and has offices in North/South America, Asia Pacific, and Europe. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com.
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