Erica Erland, Clark Public Utilities
Clark Public Utilities Recognized by J.D. Power as a 2014 Customer Champion
– Local Utility One of 50 U.S. Companies Across Multiple Industries to Receive Honor –
VANCOUVER, WA – March 3, 2014 – For the third time, Clark Public Utilities has been named a J.D. Power Customer Champion. The utility is included in an elite group of just 50 companies setting the national benchmark for service excellence.
From a pool of more than 600 brands across nine major industries, Clark Public Utilities surpasses customer expectations, measured by the five key customer “touch points” including people, presentation, process, product and price.
Qualifying companies were identified based on customer feedback, opinions and perceptions gathered primarily from J.D. Power’s syndicated research as well as supplemental research. The 50 highest-performing companies delivering service excellence to U.S. customers each year are honored as J.D. Power Customer Champions.
“It’s an incredible honor for our local utility to be included in such an elite group of companies recognized for always serving customers in the best ways possible,” said Byron Hanke, president of the Clark Public Utilities board of commissioners. “There’s no secret ingredient when it comes to keeping customers satisfied and the staff of this public utility works hard every day to power our community as reliably and affordably as possible while providing excellent customer service.”
About Clark Public Utilities
Clark Public Utilities is a customer-owned public utility that provides electric service to more than 184,000 customers throughout Clark County. The utility also provides water service to about 30,000 homes and businesses in the Hazel Dell, Salmon Creek, Lakeshore, Hockinson, Brush Prairie, La Center, Meadow Glade, Amboy and Yacolt areas.
Committed to providing reliable, affordable power and water with the highest-quality customer care, Clark Public Utilities has been ranked highest in customer satisfaction among midsize utilities in the west by J.D. Power for six years in a row. For more information, visit www.clarkpublicutilities.com.
About J.D. Power
Headquartered in Westlake Village, Calif., J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on energy utilities, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of The McGraw-Hill Companies.