For Information:
Dameon Pesanti, Clark Public Utilities
360-992-3449, [email protected]
CLARK PUBLIC UTILITIES RANKED HIGHEST IN SEGMENT FOR CUSTOMER SATISFACTION BY J.D. POWER, 15 YEARS IN A ROW
VANCOUVER, WA – Dec. 14, 2022 – For the 15th consecutive year, J.D. Power recognizes Clark Public Utilities as the highest ranking utility in residential customer satisfaction among midsize electricity providers in the Western United States.
The J.D. Power 2022 Electric Utility Residential Customer Satisfaction Study measures customer satisfaction with residential electric utilities by examining six key factors, which cover all areas of utility operations: power quality and reliability; price; billing and payment; corporate citizenship; communications and customer care. Surveyed customers scored Clark Public Utilities highest in all six categories the study observed.
Clark Public Utilities’ overall score was 786.
“It is a tremendous honor to be named number one among such an esteemed group of regional utilities,” said Nancy Barnes, president of the Clark Public Utilities Board of Commissioners. “But to do so for 15 consecutive years reflects this organization’s culture of excellence and exceeding our customers’ expectations of service, reliability, affordability and good stewardship.”
J.D. Power designs and finances the study, a standardized measure of satisfaction available for the electric residential utility industry. More than 102,000 residential electric utility customers throughout the U.S. responded online to the study. Based on these responses, the study compared 145 electric utility brands, collectively serving over 105 million households.
“Our employees worked hard to help customers through the many challenges and unexpected circumstances of the last year, and it’s gratifying to see them receive this recognition,” said Lena Wittler, Clark Public Utilities CEO and General Manager. “We’re eager to review the findings of this year’s study to discover even more ways to better serve our community.”
The West region covers Arizona, California, Colorado, Hawaii, Idaho, Montana, New Mexico, North Dakota, Oregon, South Dakota, Texas, Washington, Wyoming, Nevada and Utah. Midsize utilities in the report serve between 100,000 and 499,999 residential customers.
About Clark Public Utilities
Clark Public Utilities is a customer-owned public utility that provides electric service to about 228,000 customers throughout Clark County. The utility also provides water service to nearly 40,000 homes and businesses in the Hazel Dell, Salmon Creek, Lakeshore, Hockinson, Brush Prairie, La Center, Meadow Glade, Amboy and Yacolt areas. More information at www.clarkpublicutilities.com.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.
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