Office locations and hours
Our customer service representatives are available seven days a week, 24 hours a day via phone at (360) 992-3000 or e-mail us.
Customer Service offices are open Monday through Friday from 7 a.m. to 6 p.m. and Saturday from 9 a.m. to 5 p.m. at the following locations:
- Orchards Service Center
8600 NE 117th Avenue
- Vancouver Service Center
1200 Fort Vancouver Way
Both offices have drive-up windows for making payments. They are open:
- Monday through Friday from 7 a.m. to 8 p.m.
- Saturday 9 a.m. to 5 p.m.
24-hour drop boxes are available at both locations to receive payments.
We contract with a number of local businesses to serve as pay stations for your convenience.
My Account, our online account information and payment service is also available any time by signing in here.