Payment assistance programs
Our customer representatives are available 24 hours a day, seven days a week to assist you with payment difficulties. If you receive a bill and don't think you'll be able to pay all of it on time, please call us at (360) 992-3000, or visit one of our offices. We'd be happy to help you make arrangements for payment.
Here are some ways we can help customers who are having trouble paying their electric bills:
- Guarantee of Service Plan (GOSP)
- Low-Income Home Energy Assistance Program (LIHEAP) (to cover all types of heating costs)
- Operation Warm Heart
- Senior Citizen Rate Credits
You can check on your eligibility for any of the above programs by calling us at (360) 992-3000. In addition we offer assistance through these services:
For more information about any of these programs and services, call us at (360) 992-3000 or e-mail us.