How we prepare for storms

We prepare as best we can for weather problems, but a serious storm is hard on our system, since power lines are vulnerable to falling trees, heavy winds and other severe conditions.

Here's a summary of what we do to prepare for and deal with power outages:

We have a satellite weather monitoring system in place that helps us predict storms and how serious they'll be.

When we know a storm's on its way, we call in extra dispatchers, line workers and other staff to be prepared to deal with the damage and to answer customer calls. 

For major storms we rent extra equipment, hire contract line and tree-trimming crews, and even call in retired utility linemen to help our regular crews restore power more quickly.

We step up staffing of our phone center and warehouse, and all other utility departments make similar preparations. 

Once a storm arrives, we use our computer system to identify and assess damage. But we usually still have to send crews out to pinpoint the sources of the problems. Information from customers who report outages also helps us diagnose problems.

Our policy is to try to get as many people back in service as soon as possible, and that means dealing with the major problems first. During widespread outages, we have to start with the overall transmission system and work our way down to the lines that serve homes and businesses. For example, fixing the line that runs to your house first won't give you power if there's also a problem at a substation.

During outages, our crews work constantly (with breaks for rest and meals) until all power has been restored. But the more outages that occur at one time, the longer it will take to finish repairing them. We won't compromise crew safety by "rushing" a job. Despite all the precautions we take, working with electricity is dangerous, particularly in bad weather.