Using PowerLine to report outages
Make PowerLine work for you
We need to have your correct phone number in our computer system BEFORE an outage occurs. If you want to update your phone number you can:
- write your phone number on your payment stub
- e-mail it
- use our online form or
- call our office at 360-992-3000.
How to use PowerLine
When you call PowerLine, our automated outage reporting system, you can hear updates about outages we’re aware of and report a new outage in your neighborhood.
If you lose power, check outside to see if neighbors are out, too. If they aren’t, check your electrical panel or breaker box to rule out problems with electricity inside your home. Then call PowerLine at 360-992-8000 to report the outage. Remember that cordless phones won’t work during a power outage.
Having your accurate phone number in our computer system is the key to PowerLine’s success. Make sure we have your correct phone number.
If your power goes out, be sure to immediately turn off all electrical appliances, especially heating or cooking units. That way when power is restored, the appliance does not come on automatically and create an unsafe situation.