News Release - 3/15/12
Erica Erland, Clark Public Utilities
CLARK PUBLIC UTILITIES RECOGNIZED BY J.D. POWER AS A 2012 CUSTOMER SERVICE CHAMPION
- Local Utility One of 50 U.S. Companies Across Multiple Industries to Receive Honor -
VANCOUVER, WA - March 15, 2012 - For the second year in a row, Clark Public Utilities has been named a J.D. Power and Associates Customer Service Champion at the 2012 national Service Excellence Summit. The utility is again included in an elite group of just 50 companies setting the national benchmark for customer care.
From a pool of more than 800 brands across eight major industries, Clark Public Utilities scored in the top five percent for customer service, measured by the five key customer "touch points" including people, presentation, process, product and price.
Qualifying companies were identified based on customer feedback, opinions and perceptions gathered primarily form J.D. Power and Associates' syndicated research as well as supplemental research. The 50 highest-performing companies delivering service excellence to U.S. customers each year are honored as J.D. Power Customer Service Champions.
"As a public, non-profit utility, serving our customer-owners is paramount and this recognition of our ongoing commitment to customer service only motivates us more to continue exceeding each customer's expectations every day," said Wayne Nelson, CEO and general manager of Clark Public Utilities.
About Clark Public Utilities
Clark Public Utilities is a customer-owned public utility that provides electric service to more than 183,000 customers throughout Clark County. The utility also provides water service to about 30,000 homes and businesses in the Hazel Dell, Salmon Creek, Lakeshore, Hockinson, Brush Prairie, La Center, Meadow Glade, Amboy and Yacolt areas.
Committed to providing reliable, affordable power and water with the highest-quality customer care, Clark Public Utilities was ranked highest in customer satisfaction among midsize utilities in the west by J.D. Power and Associates in 2008, 2009, 2010 and 2011. For more information, visit www.clarkpublicutilities.com.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. For more information on energy utilities, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.