News Release - 7/16/09
For more information:
Mick Shutt, 360-992-3238
Clark Public Utilities receives coveted J.D. Power and
Associates distinction for electric utilities for second consecutive
year
July 16, 2009
In a study issued today by J.D. Power and Associates, Clark Public
Utilities ranked highest in customer satisfaction for residential
electric service among midsize electricity providers in the Western
United States. It's the second consecutive year Clark has received this
prestigious recognition.
Midsize utilities in the report serve between 125,000 and 499,999
residential customers.
Clark Public Utilities also scored third highest in the nation for
residential customer satisfaction regardless of utility size or
region.
The study, designed and independently financed by J.D. Power and
Associates, is a standardized measure of satisfaction available for the
electric residential utility industry. Based on more than 79,500 online
responses from residential electric utility customers throughout the
U.S., the study compared 121 electric utility brands, collectively
serving some 92 million households.
"It's truly amazing to receive this coveted award from J.D. Power and
Associates two years in a row," said Carol Curtis, president of the
utility's board of commissioners. "This is a reflection of the
dedication and hard work by all of the utility's 396 employees since it
reflects all aspects of the service we provide. It's particularly
meaningful because it clearly shows our customers are pleased with the
service we provide."
She said the utility continues to invest in the facilities needed to
provide the most reliable service possible, along with technology to
improve operational efficiency.
"Since its formation more than 70 years ago, Clark Public Utilities has
focused on providing our customer-owners with outstanding service at
the lowest possible cost." Curtis said. "We remain committed to that
goal."
The rankings from the J.D. Power and Associates study are based on a
compilation of factors, including power quality and reliability, price,
billing and payment, corporate citizenship, communications and customer
service. Clark Public Utilities' overall highest ranking in the west
midsize segment is based on its strength in all of these categories,
the study found.
The West region covers Arizona, California, Colorado, Idaho, Montana,
Nevada, New Mexico, Oregon, Texas, Utah, Washington and Wyoming.
Clark Public Utilities is a customer-owned public utility district that
provides electric service to more than 182,000 customers throughout
Clark County. The utility also provides water service to more than
30,000 homes and businesses in the Hazel Dell, Salmon Creek, Lakeshore,
Hockinson, Brush Prairie, La Center, Meadow Glade, Amboy and Yacolt
areas.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is
a global marketing information services company operating in key
business sectors including market research, forecasting, performance
improvement, training and customer satisfaction. The firm's quality and
satisfaction measurements are based on responses from millions of
consumers annually. For more information on energy utilities, car
reviews and ratings, car insurance, health insurance, cell phone
ratings, and more, please visit JDPower.com. J.D. Power and Associates
is a business unit of The McGraw-Hill Companies.
J.D. Power and Associates press release
